1. Deposits

A $50 deposit is required to secure every appointment. It is taken at the time of booking and is fully redeemable against the cost of your treatment on the day.

The deposit is not an additional charge. It comes off your final bill. Bookings are not confirmed until the deposit is received.

2. Changing or Cancelling Your Appointment

24 hours or more before your appointment - reschedule or cancel at no cost. Your deposit transfers to your new appointment, or is refunded in full if you choose not to rebook.

Less than 24 hours before your appointment - your deposit is forfeited. A new deposit is required to rebook.

Non-attendance (no-show) - your deposit is forfeited. A new deposit is required to rebook.

To change or cancel, use the link in your confirmation email, or contact us directly at admin@honestudios.com.au. Please do not cancel via social media as we may not see it in time.

3. Late Arrival

We hold your appointment for 15 minutes past the scheduled start time.

If you arrive within that window, we will do our best to treat you, but your appointment may be shortened so the following client is not affected. The full fee still applies.

If you arrive more than 15 minutes late, we may not be able to proceed. This is treated as a late cancellation and your deposit is forfeited.

4. Consultations, Patch Tests + Reviews

New clients attend a consultation before their first treatment. Some services also require a patch test or a mandatory interval between consultation and treatment.

Consultations, patch tests and complimentary review appointments are subject to this policy in the same way as treatment appointments.

5. If you're unwell or unsuitable on the day

If you are unwell - please tell us. Do not attend the studio with a fever, an active infection, cold or flu symptoms, or a skin infection in the treatment area. Contact us as early as you can and we will move your appointment and transfer your deposit, even inside the 24-hour window. We would always rather reschedule than treat you when it isn't safe.

If you become clinically unsuitable - our practitioners may decline to proceed if treatment is not safe or appropriate on the day. Where this happens, your deposit is transferred or refunded. Where you have not disclosed relevant information and this only becomes apparent at the appointment, the deposit is forfeited.

Pregnancy and breastfeeding - many of our treatments are not suitable during pregnancy or breastfeeding. Please tell us before you book or as soon as your circumstances change.

6. If we need to change your appointment

If we need to reschedule due to practitioner illness, equipment failure or another circumstance on our side, we will contact you as soon as possible, offer the earliest suitable alternative, and refund your deposit in full if a new time doesn't work for you.

7. Treatment Packs + Prepaid Packages

Sessions booked as part of a treatment pack are subject to this policy.

A pack session cancelled with less than 24 hours' notice, or not attended, is deducted from your pack and is not replaced.

Packs are valid for 12 months from purchase. Please book your sessions in advance so you can complete your course within that period.

8. Gift Vouchers

Appointments booked using a gift voucher require the same $50 deposit.

Where a voucher-booked appointment is cancelled at short notice or missed, the deposit is forfeited. The voucher itself retains its value until its expiry date.

9. Guests + Children

Our studios are quiet, adults-only clinical environments. We are unable to accommodate children or additional guests in treatment rooms, and cannot supervise anyone in the waiting area. Please arrange care in advance so your appointment isn't disrupted.

10. Repeated Late Cancellations

If a client repeatedly cancels at short notice or fails to attend, we may require full prepayment for future bookings, or decline further bookings. We will always speak to you before taking this step.

11. Refunds

Deposits refunded under this policy are returned to the original payment method within 5–10 business days. Nothing in this policy limits your rights under the Australian Consumer Law.

12. Questions

We understand that life happens. If something has gone wrong and you need to talk to us about your appointment, please do — we will always try to find a reasonable outcome.

13. Contact Us

Salon Lane, Studio 12 & 13, 63 Ann Street, Surry Hills NSW 2010

Suite 604, Level 6, 28 Spring Street, Bondi Junction NSW 2022

0423270516

admin@honestudios.com.au

HONE Studios Pty Ltd · ABN 60 688 850 884